Privacy Policy for Botsogo Jwame
Effective Date: 17.08.2023
1. Introduction
Welcome to Botsogo Jwame Online Clinic and Health Care Management Platform ("we," "us," "our," or "Botsogo Jwame"). This Privacy Policy outlines our commitment to safeguarding your personal information while you use our platform and services. We take your privacy seriously and strive to maintain the confidentiality, integrity, and security of the data you provide. By accessing or using Botsogo Jwame, you consent to the practices described in this Privacy Policy.
2. Information We Collect
We may collect various types of information from you, including but not limited to:
2.1 Personal Information:
- Contact information (name, email address, phone number)
- Demographic information (age, gender, location)
- Health information (medical history, prescriptions, treatment plans) which data shall be accessible to you and your doctor
2.2 Usage Information:
- Log data (IP address, browser type, operating system, pages visited)
- Device information (device type, unique device identifiers)
2.3 Payment Information:
- Credit card details, billing address (when making payments for services)
3. How We Use Your Information
We use the collected information for the following purposes:
3.1 Providing Services:
- Facilitating medical consultations and appointments
- Creating and managing user accounts
- Delivering health-related content and resources
- Capturing and managing user health data and history
3.2 Communication:
- Sending appointment reminders, notifications, and updates
- Responding to inquiries and feedback
3.3 Personalization and Improvement:
- Customizing the user experience and content recommendations
- Analyzing usage patterns to enhance our services
3.4 Legal and Security:
- Complying with legal obligations and regulations
- Detecting and preventing fraudulent or unauthorized activities
4. Information Sharing
We may share your information with the following entities:
4.1 Medical Professionals:
- Sharing relevant health information with authorized healthcare providers for consultations, booking appointments, issuing prescriptions and ordering tests.
4.2 Third-Party Service Providers:
- Engaging third-party partners to assist in delivering services (e.g., payment processors, hosting services)
- These providers are contractually obligated to handle your data with the utmost confidentiality and security.
4.3 Legal Requirements:
- Sharing information as required by law, regulation, or court order
4.4 Consent:
- Sharing information with your explicit consent
5. Your Choices
5.1 Access and Update:
- You can access and update your personal information by logging into your account or contacting us directly.
5.2 Communications:
- You can opt out of receiving promotional emails by following the instructions provided in the email.
6. Security
We employ industry-standard security measures to protect your information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
7. Children's Privacy
Only users who are 18 years of age or older (or are not minors in the jurisdiction in which they reside) may open an account. Parents and guardians can add and manage child profiles within their own accounts.
8. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the "Effective Date" at the top will be updated accordingly. We encourage you to review this Privacy Policy periodically to stay informed about our data practices.
9. Contact Us
If you have any questions, concerns, or requests related to your privacy or this Privacy Policy, please contact Botsogo Jwame Pty Ltd at developer@excipient.io.
By using Botsogo Jwame, you agree to the terms of this Privacy Policy. Thank you for entrusting us with your health and privacy.